My users did not receive an email to activate their accounts

[BLE]

My users did not receive an email to activate their accounts after I created them. I verified them multiple times, and they are correct. How can I resend the email?

[Danyal Iqbal]

Is the mail server properly configured. Are you able to recieve other notifications from Jira?

"Looks like a bug, behaves like a bug, might be a bug." -1 for Bug.

[BLE]

I am able to receive other notification from hipchat as invite join chat room.

[Sloan N_ B_]

• Is the email address correct?
• Did you check the spam folder?

If you have done these two things, and you are sure Atlassian hasn't sent a mail, you may contact the Atlassian Support. They should be able to access the logs and other administrative diagnostic tools to determine if there is something wrong with mail sending, assuming you are on Cloud!

[BLE]

I clicked resend the invite, but My users did not receive an email to activate their accounts.

[BLE]

I clicked resend the invite, but My users did not receive an email to activate their accounts.

[Danyal Iqbal]

You cannot resend the invite. Check the spam folder.

[Sloan N_ B_]

Hi @BLE

Go to the User Management (Settings -> User Management), look for the users and on the far right is a "resend" link. Click it!