My profile picture keeps being attached to e-mails sent to JIRA


This is driving me crazy: I have a profile picture in JIRA. We use JETI to e-mail with the customer of our Helpdesk. People can answer those e-mails and it ends up in the issue again.

BUT: when commenting on an issue, the JETI-template "Based on JIRA template Issue Commented" sends with it the profile picture, along with a header that is set bij JIRA (I think).

So, the JIRA/the issue recognizes this as an attachment, and attaches it. I keep deleting them, because when commenting back and forth, I see myself keep being added over and over again to the issue. And other attachments, like logo's in a signature, keep being added too. 

I've tried adding the attachment to JETI in the "MD5 patterns" section, but it keeps getting another filename. Also tried adding it as a fingerprint, but it doesn't help. (Same for the logo)

What am I doing wrong in JETI or how can I change the "Based on JIRA template Issue Commented"-template so it won't show the profile pictre in the e-mail? Or is there another solution? 

See attached screenshot what I'm talking about. AttachmentProfilePic.JPG

Thank you!

3 answers

Are you using microsoft outlook?

It's doing it to every profile picture...


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

73 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you