This is driving me crazy: I have a profile picture in JIRA. We use JETI to e-mail with the customer of our Helpdesk. People can answer those e-mails and it ends up in the issue again.
BUT: when commenting on an issue, the JETI-template "Based on JIRA template Issue Commented" sends with it the profile picture, along with a header that is set bij JIRA (I think).
So, the JIRA/the issue recognizes this as an attachment, and attaches it. I keep deleting them, because when commenting back and forth, I see myself keep being added over and over again to the issue. And other attachments, like logo's in a signature, keep being added too.
I've tried adding the attachment to JETI in the "MD5 patterns" section, but it keeps getting another filename. Also tried adding it as a fingerprint, but it doesn't help. (Same for the logo)
What am I doing wrong in JETI or how can I change the "Based on JIRA template Issue Commented"-template so it won't show the profile pictre in the e-mail? Or is there another solution?
See attached screenshot what I'm talking about. AttachmentProfilePic.JPG
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot