My custom field is supposed to appear on the "edit issue" screen, but it does not

I have a number of custom fields with this same issue....

I have used (numerous times) the "Configure Fields" button on the issue edit screen to add additional custom and built in fields to appear on the Edit Issue screen. However, this selection does not seem to stick for the custom fields - I frequently (daily? Not sure) access the edit Issue screen only to discover that that the custom fields are not visible. I add them by checking them via the "Configure Fields" button, and all is well - until tomorrow when they are no longer there, and I have to add them again.

Today, I thought I would try "Where's my field" before just re-adding them. An example is the field "Buyer", which is a custom field of type User Picker (single user). Here is the info provided by "Where's my field".

It says the field should be present, which it will be (temporarily) if I tick it...... What am I doing wrong???? Why won't it (and its custom brethren) STAY on this screen?

PS they appear and work just dandy on the main Issue screen, of course only visible if there are content in them, which is why they need to appear on the Edit Issue screen....


  • Project: Purchasing

    Issue type: Purchase Order

    Screen: Edit Issue

    Field: Buyer

    Status: The 'Buyer' field should be present on the form you are viewing


    Project and issue type scope

    Field 'Buyer' is in scope of the project 'Purchasing' and issue type 'Purchase Order'

    Field configuration

    The 'Buyer' field is enabled by the 'Default Field Configuration' field configuration associated with this issue.

    Field Screen

    The field 'Buyer' is present on the screen 'Create or Edit PO Screen' configured for this issue

1 answer

Hi Melanie,

Why don't you select All in show Fields. This configure is mainly controlled through your profile may be through cookies. So if you change the custom view in some other project and select only few fields then only those fields will appear in previous project. May be this is your issue, can't think of any other reason for fields getting disappear.

image2015-9-12 0:3:18.png


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,080 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you