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My SLA section on issues does not have the "more actions menu" dots, how can I get them?

So when I read about recalculating SLAs on a specific issue (once we updated our SLAs) I followed the instructions here :2022-06-22_10h48_33.png

But I do not have the three dots that you click to get the "more" menu. Does anyone know how I can get them? 

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Hi,

 

What is your JIRA version ?

You can update the SLA configuration then revert back in order to force the SLA to be re-calculated from the project admin page, SLA section.

 

There is also an API call to force it if required.

https://confluence.atlassian.com/jirakb/missing-or-corrupted-sla-data-in-jira-service-management-828790603.html

We are on 8.5.1. I want to be able to recalculate the SLA on the ticket as the linked article shows. I don't want to have to do a workaround or recalculate my SLAs etc. There must be a way to have the "more" menu on the ticket.... maybe it is just on the cloud version? 

8.5.1 is the version of your JIRA CORE/SOFTWARE. It' s not limited to Cloud only as I have it on the latest version of JSM.

 

The feature you are looking for has been released in the latest JSM release (5.0).

 

https://confluence.atlassian.com/servicemanagement/jira-service-management-5-0-x-release-notes-1142426129.html

 

If you want this exact feature you will need to upgrade to the latest version but for production environments I recommand to wait a bit before upgrading to a new Major version. I usually avoid to update to X.0.0 .

Like Sara Nicholson likes this

Thank you @Florian Bonniec that makes sense... we will wait. For now, we have done a complete overhaul of our workflows across our entire organization and all projects so our SLAs are up to date. We are also hoping to move to cloud before the end of the year so I will look for this feature then. Thanks for the help!

Sara

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