My Project in jira OnDemand mode disappeared!

Cleveland September 10, 2013

In the month of Julho/2013, if I remember correctly, I bought a project in Jira ondemand mode, and created my project, I added my various issues, and a week ago had tried to access the project and gave a message that was in maintenance and was to access later, so it was for a few days. Today I was trying to access and not access, inconsistent page.

Follow the link to my project: https://dash4fun.atlassian.net/

Where is my project and my issues? What is happening? This is one of the problems in ondemand mode! Please help me!

3 answers

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Dave
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2013

I would suggest you file a support ticket at https://support.atlassian.com as dash4fun.atlassian.net does not exist. Additionally, you should be able to login to https://my.atlassian.com using the email you signed up for OnDemand with to check the status of your account.

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Cleveland September 10, 2013

I need access this project urgent and i need access the account for payment. Tks.

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Theinvisibleman
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2013

Hi there,

May I know if the license for our OnDemand instance has expired? This is because I think that after a certain period of time after the expiry of your OnDemand license, the instance would be taken down.

So, I would recommend that you check whether or not your license is still valid :)

Cleveland September 10, 2013

I need access this project urgent and i need access the account for payment. Tks.

Cleveland September 10, 2013

Hi,

I believe that may be even the license has expired. I have an account with at atlassian email cleveland.soares@gmail.com and this e-mail not received warnings for bill payment ondemand. As the project is experimental dash4fun.atlassian.net, I may have used another email account and I confess that I do not remember which email was used. Could you please remind me which email account dash4fun.atlassian.net project? Thank you.

Dave
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2013

Cleveland, I would recommend you file a support ticket or contact our sales department (by phone or sales@atlassian.com); Answers is a community site for customers and is not meant for account-related queries.

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