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My Ondemand instance is down since Saturday

Ved Singh Sep 01, 2013

Hi,

Our OnDemand instance genwidev.atlassian.net is down since Saturday and front page is showing "Down for Maintenance" status. Can you please let me know when it will be up?

1 answer

1 vote
Rambanam Prasad Sep 01, 2013

submit support request @ http://support.atlassian.com

Nic Brough [Adaptavist] Community Leader Sep 01, 2013

To be clear - we're a community of end-users. We can help you with usage, generalised problems and talk at length about all of the tools.

But we are not *technical* support for OnDemand. That's why Rambanam's answer is correct - you need to talk to people who have the system access you need, which we do not.

Michael Knight Atlassian Team Sep 02, 2013

A general tip to avoid this kind of unexpected situation is to ensure your email system is not catching emails from Atlassian in a spam filter or otherwise not being read. Emails are sent to let you know if there are problems with subscription payment (e.g. credit-card declined), if emergency maintenance needs to be performed on your instance, etc.

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