To be clear - we're a community of end-users. We can help you with usage, generalised problems and talk at length about all of the tools.
But we are not *technical* support for OnDemand. That's why Rambanam's answer is correct - you need to talk to people who have the system access you need, which we do not.
A general tip to avoid this kind of unexpected situation is to ensure your email system is not catching emails from Atlassian in a spam filter or otherwise not being read. Emails are sent to let you know if there are problems with subscription payment (e.g. credit-card declined), if emergency maintenance needs to be performed on your instance, etc.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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