My Jira ticket has a status of Done but a resolution of Unresolved, I see no where to change the resolution?

Please let me know where i can edit this or change the resolution. 

4 answers

2 votes
Steven Behnke Community Champion Feb 10, 2015

Honestly it sounds like you have a workflow issue. Someone might have set up a workflow without giving you the option to resolve the issue.

2 votes

Remember that if you just add the resolution field to your edit screen, you will break your JIRA as everyone who edits an issue will now resolve it, without changing status.

Resolution setting (and clearing) should be done in the workflow, as Steven mentions.

Hi Amanda,

On the issue, you can click on Edit button and there you should see Resolution field.
If you don't see it please refer to JIRA Admin Helper.

Thanks and regards,
Paula Silveira 

Paula,

 

Thank you that helped solve my problem! 

In the administration area under the schemes and workflow schemes select your scheme and click on the workflow. For the transition you want e.g. Close Incident, select it and you have links for Post Functions which you can set the Resolution to a value for all incidents that have the status changed to Closed. Note: you will need to Edit the draft workflow to make the change. And, I'm working in JIRA 4.1 so it may have changed some and here is a link to another post on the same topic. https://answers.atlassian.com/questions/90448

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