My Jira URL is not available

[Mofopefoluwa Akinsemoyin]

Hi! I haven't accessed my Jira board in a while and recently tried to but it keeps sating that the page is unavailable - screenshot below. Could I still access the url or the data I had in there?

[Trudy Claspill · Accepted solution]

Hello @Mofopefoluwa Akinsemoyin 

Welcome to the Atlassian community.

Are you using a Free Jira subscription? Are you the person that set up the subscription/site?

If you are using a Free Jira subscription:

1. Are there other users of the same site?
2. How long has it been since any user accessed the product?
3. When free Jira subscriptions are not accessed for an extended period of time (120 days) then the subscription will be deactivated. The Billing Contact for the site/product will receive email messages that the deactivation will occur, so that they have time to access the site and by that action reset the "inactivity" timer.

[Mofopefoluwa Akinsemoyin]

Yes, it's the free subscription and I set it up.

It's at least 6 months ago since any user accessed the site, I just checked my mail and see the deactivation notice. 

Is it possible to retrieve access to the site, since I received the last deactivation notice a month ago?

Thank you.

[Trudy Claspill]

Hello @Mofopefoluwa Akinsemoyin 

Refer to this for information about how long data is retained for an deactivated Free subscription.

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#How-does-cancellation-impact-my-data

The data may be retained for 60 days or 15 days, depending on the Billing Experience applied to your site.

[Carlos Garcia Navarro]

Hi @Mofopefoluwa Akinsemoyin ,

Welcome to the Community! Do you know if other users are experiencing the same issue? Did you try with a different browser or machine?

It seems that Jira is operational:https://status.atlassian.com/

If the issue persists you can contact Atlassian here: https://support.atlassian.com/contact/

[Mofopefoluwa Akinsemoyin]

Thanks!