My Jira On-Demand instance has slowed to a crawl.

Hey guys,

We had been a bit in-active on Jira and coming back after 2 weeks the instance has been very slow. What if anything should we do?

Thanks

Habeel

1 answer

Hi Habeel,

This isn't something that can really be worked on from your end, it'll require our engineers to take a look at the performance for the instance from the back end. Could you please raise a support request at support.atlassian.comexplaining the issue. Please note in your explanation any specific times you see the instance perform worse than it usually does.

Could you please also generate a HAR file for our inspection (http://help.tenderapp.com/kb/troubleshooting-single-sign-on/generating-an-har-file) during a time of slowed performance and attach that to the ticket for our inspection?

Thanks

Turner

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