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My JIRA Basic Service Desk and Customer Portal disappeared!

Susan_Howard
Susan_Howard April 4, 2017

My JIRA Basic Service Desk and Customer Portal disappeared and I don't know why or how to get it back.  

Has anyone else experience this and how was it resolved?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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April 4, 2017

It sounds like one of your administrators either removed it, flipped the project over to a non-Service-Desk type, or Service Desk has expired/been-removed.

If it's the second, then you should be able to recover it by getting them to change the project back to the right type.

For the third, re-enable or re-licence it.

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