My Automation rule runs successfully but I am not receiving email

Mohamed Athaulla D S
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May 9, 2024

I have defined an automation rule in jira to send me emails on scheduled days. It has to lookup issues which have a due date in next 5 days and send me mail notification. The rule I have written runs success but no email is coming. 

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Walter Buggenhout
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May 9, 2024

Hi @Mohamed Athaulla D S and welcome to the Community!

A couple of things to check here:

  • what makes you say "the rule runs successfully"? Does the audit log mark it as successful? Does it tell you that emails have been sent?
  • if the rule does indeed send messages out, that just means Jira has processed the email and sent it out. It cannot verify if it arrives, though, as this part is controlled by any additional systems involved in processing email. The email may have been sent by Jira, but I may have landed in your spam folder or have been blocked by email security of your (company's) mail server. So check those if the rule has indeed sent out the messages.

Hope this helps!

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