I'd say you bought it with a different account (check where the "thank you for purchase" email landed), or it's not completed the purchase for some reason.
Contact sales at atlassian dot com if you are still struggling.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.