I want the ability to send e-mails to multiple addresses once an issue is resolved. I have created a custom field with a user picker and set up a notification to be sent to persons in that field once an issue is resolved, but I still can't get it to work. Have I missed anything?
I haven't had luck with setting up the notification scheme to send notification emails to custom user picker fields. What I've done instead was create an automation rule that triggers when the issue is resolved and send an emails to all users in a particular field.
Hope this helps
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