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Multiple reporters on issue

I want the ability to send e-mails to multiple addresses once an issue is resolved. I have created a custom field with a user picker and set up a notification to be sent to persons in that field once an issue is resolved, but I still can't get it to work. Have I missed anything?

2 answers

1 vote
Pramodh M Community Leader Jan 12, 2022

Hi @Olof Nysten 

Have the Issue resolved event in the notification scheme and add the user picker field in the event

Thanks,
Pramodh

Hi,

I have set up the notification scheme for both issue resolved and issue closed to send notifications to the user picker field but it doesn't work.

Regards

Olof

I haven't had luck with setting up the notification scheme to send notification emails to custom user picker fields. What I've done instead was create an automation rule that triggers when the issue is resolved and send an emails to all users in a particular field.

Hope this helps

Thank you,

Can I set up an automation that the user in the user picker receives the "issue closed"-email or do I have to create an e-mail that he/she receives? My wish was that the user-picker-person receives the same e-mail as the reporter.

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