I look after a number of websites which all belong to one external company.
I have setup one service desk for the user of this company to enter issues, as I dont really want a seperate service desk for each website.
What is the best way to charcterise each of these sites as this needs to visible throughout the issues workflow and in the agile boards?
Should each site be a seperate project?
If you want to have only a single service desk portal for multiple sites the best bet would be to use a single project for your issues (as having one service desk for multiple projects isn't possible).
You might want to create 'groups' in your customer portal for each website, and then include your possible service desk tasks for each portal under the groups.
You could also add a custom field called website for example, which you could automatically set so that issues could be sorted according to the website the request was in relation to.
See Organizing your Customer Portal for more information.
I hope that helps!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs