Multiple errors

In many pages of the Administration of our JIRA instance, we get this error:

System Error


Cause: /opt/atlassian/jira/work/Catalina/localhost/_/org/apache/jsp/secure/admin/jira/views/ (Permission denied)

(see full error detail in attachment)

The above example happens when clicking on Administration -> System Info

We get the same error on multiple other links from Administration. (ex: add workflow scheme).

On the harddrive of the instance, the files mentioned above when the errors occur are clearly not present.

Another fact to point out is that the whole installation directory /opt/atlassian/(...) is set with ownership to root:root. Is this normal?

1 answer

1 accepted

0 votes
Accepted answer

Hi Nam,

You mentioned that those files are not present in the file-system, have you restarted the JIRA instance already? It may be that those files were deleted and JIRA was not restarted yet.

As for the ownership, which user are your using to start JIRA? If it is the root user, than it is expected. If you don't want to execute JIRA using root user, see this steps to create a dedicated user.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,294 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you