Multiple errors

In many pages of the Administration of our JIRA instance, we get this error:

System Error


Cause: /opt/atlassian/jira/work/Catalina/localhost/_/org/apache/jsp/secure/admin/jira/views/ (Permission denied)

(see full error detail in attachment)

The above example happens when clicking on Administration -> System Info

We get the same error on multiple other links from Administration. (ex: add workflow scheme).

On the harddrive of the instance, the files mentioned above when the errors occur are clearly not present.

Another fact to point out is that the whole installation directory /opt/atlassian/(...) is set with ownership to root:root. Is this normal?

1 answer

1 accepted

Hi Nam,

You mentioned that those files are not present in the file-system, have you restarted the JIRA instance already? It may be that those files were deleted and JIRA was not restarted yet.

As for the ownership, which user are your using to start JIRA? If it is the root user, than it is expected. If you don't want to execute JIRA using root user, see this steps to create a dedicated user.


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