I have two service desk projects and each project has a separate set of customers. Customers for One project should not have access to the portal of the other. Is this possible with JIRA Service Desk? If so, how?
Thanks in advance!
This is no problem assuming you have separate groups for each customers.
For instance, in PORTAL A I could set USER GROUP 1 to be customers and in PORTAL B I could set USER GROUP 2 to be customers. These would be mutually exclusive.
Most of JIRA uses groups to determine access levels and permissions.
If you are using Tivoli to create users, you should ensure they are added to an exclusive group such as
USER GROUP 1. This way you can define a group membership for customers within the Service Desk, such as Service Desk A only allowing customers from
USER GROUP 1.
Users can be added to groups from the User Management within JIRA or from the connected LDAP if that's how you're managing users.
If you're using an API program to manage users such as Tivoli, you may need to do this within that application over JIRA API – https://docs.atlassian.com/jira/REST/latest/#api/2/group.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs