Multi user picker field not recieving the emails

[DeepakBhatia]

Hi,

I created a custom field of Multi User Picker and added to the creation screen of the issue. Also in the notification scheme for that project, I added Multi User Picker field in the issue creation notification.

But the persons specified in the Multi User Picker field are not recieving the emails.

What could be the reason ?

Regards

Deepak Bhatia

[David Toussaint _Communardo_ · Accepted solution]

Hi,

are the users mentioned in that field able (allowed) to access that issue? If not, they won't recieve those emails.

Also a maybe stupid question, but anyway: is the screen scheme and notification scheme associated with that project? Just asking because this happens to me from time to time... ;)

Cheers, David

[DeepakBhatia]

Yes, users specified are not part of the project....

[David Toussaint _Communardo_]

well , that might be the cause for your problem than :)