I think I need to explain better:
We have this ticket: project-A-ticket-100 assigned to: JOE
Movethis ticket to Project B where ther default assignee is JACK
The ticket is moved. But the assignee is still JOE. How can I make it so that as the ticket moves it is assigned to JACK?
We are facing the same problem. The initial ticket (project-A-ticket-100) for us is unassigned. When we move the ticket to project-B (Where the default assignee is the project lead, which is right for us) the ticket remains in an unassigned state. This is bad for us.
Our company uses a simple Triage ticket and that queue is monitored and as stuff get known, the ticket is moved off the triage project into the correct project for hte team doing the work. For each of those receivign teams, there is a default assignee (project lead).
How can I have it so that when an unassigned triage ticket is moved to a valid project the default assignee actually get he assigned.
This is NOT currently what happens. Currently the resulting ticket (ticket-B) remains unassigned. This is bad
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG