It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Moving attachments from one JIRA instance to another

I have a customer who now is using a clients JIRA instance and I am helping them with starting up on their own. But they need to move issues from the client instance to their internal new instance. I have read here: But that is mostly about configuration and that is not so important as the comments and the attachments. Is there a way to get the attachments with us?

3 answers

1 accepted

Accordingly to a former colleuge it it possible to get the attachtment by using the weblink and importing a cvs file with that. Then Importer gets this and imports the file in the new instance. I have not tried this. But will.

Hi Susanne,

Dit it work for you? could you please give some more details?




Sorry but not sure I remember. I think not actually. Now there are add-ons that can help you I think. Good luck! 

@Susanne Harelius [Riada]: What add-ons were you referring to? Importing the links doesn't work. I know of Configuration Manager as an option but that is too expensive for this client so maybe you have experience with alternatives?

0 votes
Timothy Chin Community Leader Sep 29, 2013

What you may want to try is the Project Import ( This also restores the attachments.

Thanks! I will look at this.

Hi All,


If you are trying to import issues from one instance to another instance, then there is a simple workaround we can apply here.

Make sure that the source and destination JIRA can talk each other. 

First add the group "Anyone" on to the "browse projects" permission for the source project, so that the destination JIRA instance can directly access the projects without authenticating.

Then export the issues into csv and do the csv import, it will import the attachment data from source to destination without any issues.

Don't forget the change the permission back to the original state ;)




Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 09, 2019 in Portfolio for Jira

Portfolio for Jira 3.0 is here!

The wait is over... Portfolio for Jira Server and Data Center 3.0 is now officially here! Platform releases offer Atlassian an opportunity to shift our strategy, make bold predictions about t...

1,281 views 12 24
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you