I have a customer who now is using a clients JIRA instance and I am helping them with starting up on their own. But they need to move issues from the client instance to their internal new instance. I have read here: https://answers.atlassian.com/questions/24187/is-there-a-tool-or-method-to-export-a-project-from-one-instance-of-jira-test-and-import-the-project-into-another-jira-instance-production. But that is mostly about configuration and that is not so important as the comments and the attachments. Is there a way to get the attachments with us?
Accordingly to a former colleuge it it possible to get the attachtment by using the weblink and importing a cvs file with that. Then Importer gets this and imports the file in the new instance. I have not tried this. But will.
If you are trying to import issues from one instance to another instance, then there is a simple workaround we can apply here.
Make sure that the source and destination JIRA can talk each other.
First add the group "Anyone" on to the "browse projects" permission for the source project, so that the destination JIRA instance can directly access the projects without authenticating.
Then export the issues into csv and do the csv import, it will import the attachment data from source to destination without any issues.
Don't forget the change the permission back to the original state ;)
The Jira Software Cloud Team has been busy working on a simple, secure, and reliable way to integrate your build and deployment information from Jenkins with Jira Software Cloud. This means you don’t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events