Moving attachments from one JIRA instance to another

[Susanne Harelius [Riada]]

I have a customer who now is using a clients JIRA instance and I am helping them with starting up on their own. But they need to move issues from the client instance to their internal new instance. I have read here: https://answers.atlassian.com/questions/24187/is-there-a-tool-or-method-to-export-a-project-from-one-instance-of-jira-test-and-import-the-project-into-another-jira-instance-production. But that is mostly about configuration and that is not so important as the comments and the attachments. Is there a way to get the attachments with us?

[Susanne Harelius [Riada] · Accepted solution]

Accordingly to a former colleuge it it possible to get the attachtment by using the weblink and importing a cvs file with that. Then Importer gets this and imports the file in the new instance. I have not tried this. But will.

[Bhupesh Nagda]

Hi Susanne,

Dit it work for you? could you please give some more details?

Best,

Bhupesh

[Susanne Harelius [Riada]]

Sorry but not sure I remember. I think not actually. Now there are add-ons that can help you I think. Good luck! 

[Timothy Chin]

What you may want to try is the Project Import (https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup). This also restores the attachments.

[Susanne Harelius [Riada]]

Thanks! I will look at this.