I have a customer who now is using a clients JIRA instance and I am helping them with starting up on their own. But they need to move issues from the client instance to their internal new instance. I have read here: https://answers.atlassian.com/questions/24187/is-there-a-tool-or-method-to-export-a-project-from-one-instance-of-jira-test-and-import-the-project-into-another-jira-instance-production. But that is mostly about configuration and that is not so important as the comments and the attachments. Is there a way to get the attachments with us?
If you are trying to import issues from one instance to another instance, then there is a simple workaround we can apply here.
Make sure that the source and destination JIRA can talk each other.
First add the group "Anyone" on to the "browse projects" permission for the source project, so that the destination JIRA instance can directly access the projects without authenticating.
Then export the issues into csv and do the csv import, it will import the attachment data from source to destination without any issues.
Don't forget the change the permission back to the original state ;)
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