It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Moving attachments from one JIRA instance to another

I have a customer who now is using a clients JIRA instance and I am helping them with starting up on their own. But they need to move issues from the client instance to their internal new instance. I have read here: https://answers.atlassian.com/questions/24187/is-there-a-tool-or-method-to-export-a-project-from-one-instance-of-jira-test-and-import-the-project-into-another-jira-instance-production. But that is mostly about configuration and that is not so important as the comments and the attachments. Is there a way to get the attachments with us?

3 answers

1 accepted

0 votes
Answer accepted

Accordingly to a former colleuge it it possible to get the attachtment by using the weblink and importing a cvs file with that. Then Importer gets this and imports the file in the new instance. I have not tried this. But will.

Bhupesh Nagda Aug 17, 2017

Hi Susanne,

Dit it work for you? could you please give some more details?

 

Best,

Bhupesh

Sorry but not sure I remember. I think not actually. Now there are add-ons that can help you I think. Good luck! 

Stephane Veraart Dec 13, 2018

@Susanne Harelius [Riada]: What add-ons were you referring to? Importing the links doesn't work. I know of Configuration Manager as an option but that is too expensive for this client so maybe you have experience with alternatives?

0 votes
Timothy Chin Community Leader Sep 29, 2013

What you may want to try is the Project Import (https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup). This also restores the attachments.

Thanks! I will look at this.

0 votes
James Thomas Feb 14, 2019

Hi All,

 

If you are trying to import issues from one instance to another instance, then there is a simple workaround we can apply here.

Make sure that the source and destination JIRA can talk each other. 

First add the group "Anyone" on to the "browse projects" permission for the source project, so that the destination JIRA instance can directly access the projects without authenticating.

Then export the issues into csv and do the csv import, it will import the attachment data from source to destination without any issues.

Don't forget the change the permission back to the original state ;)

 

Regards,

James

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Software

Early Access: If you use Jenkins and Jira Software Cloud, you need to read this!

The Jira Software Cloud Team has been busy working on a simple, secure, and reliable way to integrate your build and deployment information from Jenkins with Jira Software Cloud. This means you don’t...

263 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you