I understand within JIRA there can only be one outbound address when sending notifications. In our setup we have approximately 5 projects, each setup with their own support email address.
Outbound address = email@example.com
Project 1 = Xtranet, email = firstname.lastname@example.org
Project 2 = Finance, email = email@example.com
Users email the address associated to the project i.e. xtranet or finance, notifications are sent back and forth with the outbound address firstname.lastname@example.org as the from address.
After the issue is resolved/closed, users send new queries to email@example.com as they realise this is the support address rather than the appropriate address of project.
I understand this is a communication issue, but is there a solution which I can implement with the use of JEMH to resolve this, some how mask the from email to retain the prject email etc. Also, can JEMH support multiple outbound addresses, if so how
Thank you for your help
JIRA supports exactly one SMPT outbound server, and by default can support per-project default from: addresses too. The problem is that the mailserver must allow this behaviour, for example Gmail will rewrite addresses back to the same address as the connecting account unless specific configuration is made withing Gmail.
JEMH will use the Project from: SMTP address if its defined, whether your mail gateway allows it is another question. JEMH also provides an ability to provide an override Personal and SMTP value for the From address of some legacy notifications driven from the Profile. As yet, it is not possible to do this via the integrated IssueListener, which is I think you would need? Are per-project addresses adequate/acceptable?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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