More confusion ... issue not appearing in assigned to me panel

Hi all

I have two steps "Work In progress" that goes to "Resolved". When the dev marks it as resolved I want a tester to be assigned the bug. This is happening manually at the moment but I guess I can force an assignment to a tester somehow? The dev also updates the resolution field to fixed.

Whats puzzling me at the moment is when I log in as a tester even though the bug is assigned to me its doesn't appear in my 'assigned to me' panel on the dashboard. Why is that?

Nick

1 answer

1 accepted

1 vote

The assigned to me gadget only shows issues that are "unresolved". That is, there is no resolution set. I suspect that if you look at your bug, it'll have a resolution.

Oops, sorry, I missed the line you already said about "the dev also updates the resolution to fixed".

That is definitely the problem.

This "resolution" flagging thing is pretty much core to Jira (personally, I think it's pretty weak and needs to be replaced with meta-states, but that's not going to happen quickly), and you'll need to work around it.

Either define a filter that ignores the resolution and use that in the "show filter results" gadget, or amend your process so that "resolution" is not set until later in the process.

Thanks Nic. Implementing JIRA is starting to feel like pulling teeth!! Perhaps I just havent worked enough with JIRA yet but tbh this kind of thing is arrrggghhhhhh

There's a few more "quirks" you'll run into - this one is the most glaring one that bites new people. You might also want to keep an eye out for my favourites:

  1. don't email me on my own changes
  2. Priority and Resolution are global (with some hideous, but usable work-arounds on resolution)
  3. fields will not display unless they have data
  4. the issue navigator will only display a column if it is *valid* for all *possible* project/issuetypes returned by your filter

I think once you've run into all of those, you've got a good feel for it :-)

Thanks for lifting my spirits.....

I guess one possible appraoch would be to create my own custom resolution field for the devs to set and change the content of the 'system' resolution field to reflect final validation when the testers have closed it or otherwise.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot