I have two steps "Work In progress" that goes to "Resolved". When the dev marks it as resolved I want a tester to be assigned the bug. This is happening manually at the moment but I guess I can force an assignment to a tester somehow? The dev also updates the resolution field to fixed.
Whats puzzling me at the moment is when I log in as a tester even though the bug is assigned to me its doesn't appear in my 'assigned to me' panel on the dashboard. Why is that?
Oops, sorry, I missed the line you already said about "the dev also updates the resolution to fixed".
That is definitely the problem.
This "resolution" flagging thing is pretty much core to Jira (personally, I think it's pretty weak and needs to be replaced with meta-states, but that's not going to happen quickly), and you'll need to work around it.
Either define a filter that ignores the resolution and use that in the "show filter results" gadget, or amend your process so that "resolution" is not set until later in the process.
There's a few more "quirks" you'll run into - this one is the most glaring one that bites new people. You might also want to keep an eye out for my favourites:
I think once you've run into all of those, you've got a good feel for it :-)
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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