Modify reporter after I transfer a request received in my personnal mailbox.

if a client sends me directly their request for support instead of sending their email to the general support email, we cannot assign them as a reporter unless they have previously already sent a previous message to In these cases, I need to right back to the client and ask them to forward their request to so I can manager our exchanges through JIRA.

Can you help?

1 answer

0 vote
Steven Behnke Community Champion Feb 03, 2016

When a user sends a message through the Email Channel, and that user's email address is not recognized, the user is created and they are sent an invitation. 

If these users are bypassing the Email Channel and you want them to have an account, your alternative option is to create the account yourself –

To manually invite customers:

  1. In your service desk project, select Customers and then select Invite customers
  2. Enter your customer's email address or invite multiple customers. Your customers will receive their new account details by email and will be added to the Service Desk Customer project role. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

523 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you