Modify outgoing email layout

Is it possible to edit the outgoing email sent to users? We are using Jira OnDemand. If so, where can I do that?

3 answers

1 accepted

1 vote
Accepted answer

Tsk! guys, you should know that JEMH (Enterprise Mail Handler for JIRA) has outbound email template editing support for JIRA Server, and coming out of the wings in a week or so will be the Cloud version for compatibility with JIRA Cloud / OnDemand.

See https://thepluginpeople.atlassian.net/wiki/display/JEMHC, JEMHC is currently in beta, and is going to be public real soon now (tm).

To run down the template editing features:

- full customization of velocity templates for CREATED, UPDATED and DELETED events only, TEXT, HTML and subject

- CSS customization

- Image support (images uploaded to JEMHC are distributed by CDN for reference in emails)

- Macro support, wrap and/or override default behaviour through custom velocity macros

Documentation is lacking right now, a focus real soon.

I would suggest https://marketplace.atlassian.com/plugins/com.atlassian.labs.jira.emaileditor.emaileditor-jira-pluginbut that is not available for onDemand - so it seems there is no way to do that :(

0 votes

There is a feature request for allowing editing those email templates via the UI at https://jira.atlassian.com/browse/JRA-7266. At this time, it would require file system access so is not possible in OnDemand.

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