Mix-Match of Outgoing Email Styles [Jira Service Desk]


Hello All,


I am having a slightly weird issue with my JIRA Service Desk installation.


New and Old Style email's


I have been reading up about the "new" style templates and had not got around to finding out why they are not present for alerts being generated by the service desk.


Upon creation of a "technical user" for background automation, the emails that this "user" generates are of the "new" style, while all other emails, from other users appear to be in the "old" style.


Is there a way to force only the new style? and is there a reason for this happening like this (one would assume that it would be all of one or another, not a mix and match of them)





1 answer

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Boris Berenberg Community Champion May 12, 2015

Seems odd, maybe something got stuck in the caches. Would be worthwhile to try restarting JIRA.

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