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Missing link "Migrate users from one directory to another"


we use JIRA v6.4.11 and im am logged in as an jira-administrators. Under "User management" --> "User Directories" i would like to Migrate users from one directory to another. But there is no link for this action. I only see the link "Directory Configuration Summary".

Where else can i find this function?

3 answers

1 accepted

2 votes
Answer accepted

Is your external directory enabled for write access?

No. But the user i want to move exists in both directories (JIRA and AD). 

Will it only work if my external directory is enabled for write access?

Migration implies you'll be making changes on both systems, so yes, you need write access.

What if write access to external directory enabled, but still the link "Migrate users from one directory to another" is missing? How can i enable it?

Did you find out why the Migrate users from one directory to another link

was missing?    We have the same issue.

Like Dimitris Ballas likes this

What did you do to see the missing link?

OK, thank you!

I have same problem. I have 2 directory (old and new)

I would like to use the new directory, but now the user's data and setting is not in the new directory (for example the memberships).

I set read/write both directory, but the migration link is missing.

Can anybody help me?

We use Jira 8.5 version.

Thank you!


Is there a solution to this? I have also set read/write to the directory.


Ditto here, any solution for this issue ?

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