Missing eventTypeName in email FROM part after upgrade from jira 4.4.1 to 5.2.1

[Guido Grune]

Before update the FROM part of the notification email looks like

John Doe (Commented) (Jira) <a@bc.de>

now it looks like

John Doe (Jira) <a@bc.de>

I know how to edit the subject with templates, but our users has configured there email clients to filter on FROM.

I have modified the mail templates. But I think its not possible to modify the FROM part by template.

A workaround is to add the eventTypeName to the subject but we have customers on the system and they use email filters.

[Guido Grune · Accepted solution]

I have added the eventtype to the subject and informed our customers.

[Andy Brook [Plugin People]]

Follow description here:

- https://confluence.atlassian.com/display/JIRAKB/Event+Type+Name+in+JIRA+Email+Subjects+Missing+After+Upgrade+to+4.4.x+or+Above

[Guido Grune]

I know this entry but I am not upgrading to 4.4.x and its not the subject its the FROM part of the email.

[Andy Brook [Plugin People]]

Ah, gotcha, though -1 is a little harsh :p I think, therefore, you will need a sourcecode customization to do this (MailSeviceImpl.sendRenderedMail I think). Is this within your operational parameters?

[Guido Grune]

Thanks for your second answer its much better than your first :-) I try to cancel my vote but I got an "We're sorry, but an unknown error ocurred.
Please try again in a while."

I could but I don't want customize the sourcecode. For me its more important to keep my code base clean for upgrades than avoiding unpleasant communication with our customers. I will ask our customers how high is their effort.