Missing eventTypeName in email FROM part after upgrade from jira 4.4.1 to 5.2.1

Before update the FROM part of the notification email looks like

John Doe (Commented) (Jira) <a@bc.de>

now it looks like

John Doe (Jira) <a@bc.de>

I know how to edit the subject with templates, but our users has configured there email clients to filter on FROM.

I have modified the mail templates. But I think its not possible to modify the FROM part by template.

A workaround is to add the eventTypeName to the subject but we have customers on the system and they use email filters.

2 answers

1 accepted

I have added the eventtype to the subject and informed our customers.

I know this entry but I am not upgrading to 4.4.x and its not the subject its the FROM part of the email.

Ah, gotcha, though -1 is a little harsh :p I think, therefore, you will need a sourcecode customization to do this (MailSeviceImpl.sendRenderedMail I think). Is this within your operational parameters?

Thanks for your second answer its much better than your first :-) I try to cancel my vote but I got an "We're sorry, but an unknown error ocurred.
Please try again in a while."

I could but I don't want customize the sourcecode. For me its more important to keep my code base clean for upgrades than avoiding unpleasant communication with our customers. I will ask our customers how high is their effort.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot