I set the notification to send out to project admin role when creating issues.
Then I make 3 users to be project admin.
On creating, only 2 of them received email.
I tried with different numbers, always miss 1 email.
Is there some where I should have a look, please?
I am using Jira 4.4.3
Hey Tuan Vo,
Since 2 out of 3 users are receiving notifications, then perhaps this could be related to some configuration. Things that we can check:
- Notification Scheme: Ensure that the notification scheme is configured to send notifications to all 3 users
- User groups/project role: Ensure that all 3 of the users are listed in the group, which group is configured to receive the notification
- Permission Scheme: Ensure that all 3 of the users are able to browse the project, where the notifications are triggered for
Hope this helps!
Thanks for the quick response, Ahmad.
Here's what I configured:
1. In Permission Scheme:
"Project admin" (role) has Browse Projects permission
2. In Project home page > People tab
"Project admin" (role) has 3 members
3. In Notification Scheme
Issue Created (Event) has Notification Receiver as "Project admin" (role)
Then only 2 of 3 users in item "2." received the email.
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