Missing Groups From Permissions

Hi,

I have been creating new user groups in JOD, but for some reason, when I'm permissioning projects to certain groups, I'm only seeing a partial listing of the groups available.  I can see the group if I check the groups page, but not in the drop-down to apply settings for a group.  The drop-down even lists that it has 20 of 32 groups listed.

What could be the problem?

 

Thanks,

1 answer

0 votes

Where are you "permissioning projects to certain groups"?

Hi, mainly because I have to set up different permissions across the orgs in my company.

No, sorry, not "why", I'm asking *where* you are doing this in JIRA.

My fault. Read your comment to fast. I'm changing it under the admin -> Issues -> Permission Schemas, then selecting the Project Permission to modify and selecting Add. In the "Add" screen, I'm trying to add the group I created, and the drop-down list shows only a sub-set of my list of groups in the system.

Ok (I read stuff too fast sometimes too, I know exactly what you mean) So, if I understand this, you're going into a permission scheme, and clicking "add" next to one of the lines, and landing on the permission add screen. In there, you've got the list of permissions you might want to add and you've selected one or more of those. Then, in the radio-buttons, you are selecting "group" and the drop-down next to it only has 20 items instead of your expected 32? (I'm paraphrasing it back to you in case I've misunderstood - I misread stuff randomly) That does sound like a bug of some sort, but there's another quick test I'd like to try. Could you nip into a project, pull up the users and roles and then try to add a group to one of the roles? Does your new group a) appear when you search and b) get added ok if you just type the whole name of it?

Thanks for understanding. And yes, your summary is exactly the steps I'm going through. To answer your questions and help with some additional information: 1. I do get the same behavior when I go into other projects. The same 20 groups out of 32 are shown in the permissions screen. 2. I can't do a search for the group in that screen. I tried and it says no results found. 3. In the users/groups section, I can add users to the group just fine. When I search for the group, it comes up and it gets added ok. Thanks again.

Ok, I'm stuck, I'm afraid you're going to need to give us a screenshot of the group list where you've added the groups, and then an example of the dropdown missing the groups.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,167 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot