I am logged in as Global Admin (user name admin). I have been importing CSV files without problem. I now need to move by FogBugz on Demand tasks, but that option (and Bugzilla and a number others options) are missing from the screen. It was there at somepoint in the past because I did a test import a week ago.
External Import Options.png
Same thing here. I got a response from Atlassian support saying you can't import FogBugz to the cloud version because it requires a direct DB connection. They did not address the fact that I had been doing it in my preparation.
I installed a local version of JIRA Server and did a test import into a backup of the database, which worked (though there were challenges). HOWEVER, when I went to do a live conversion JIRA wouldn't let me create a new copy of the database. You can only backup every 36 hours or something apparently.
VERY FRUSTRATING ...
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