Missing FogBugz Import Option

I am logged in as Global Admin (user name admin).  I have been importing CSV files without problem.  I now need to move by FogBugz on Demand tasks, but that option (and Bugzilla and a number others options) are missing from the screen.  It was there at somepoint in the past because I did a test import a week ago.

         External Import Options.png

Any ideas?

2 answers

I've been using the FogBugz importer all last week, but tonight when I planned a final import, it wasn't there... Whats up??

Same thing here.  I got a response from Atlassian support saying you can't import FogBugz to the cloud version because it requires a direct DB connection. They did not address the fact that I had been doing it in my preparation.

I installed a local version of JIRA Server and did a test import into a backup of the database, which worked (though there were challenges).  HOWEVER, when I went to do a live conversion JIRA wouldn't let me create a new copy of the database.  You can only backup every 36 hours or something apparently.  

VERY FRUSTRATING ... 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,096 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot