My organization currently uses Confluence. Very few have JIRA access (mainly for administration purposes). We are looking for a new feature request submission tool, and JIRA is the obvious solution. However, we don't want to provide seats to every person. Is there a way to leverage Confluence for people to be able to ask or submit issues into JIRA and only have an administration team review in JIRA?
One option you might want to consider is JIRA Service Desk. This is a JIRA add-on that provides Service Desk features on top of the current JIRA setup. It comes with 3 types of users:
JIRA Service Desk also provides a Customer Portal, with a very simple interface that provides customers with only the information they require.
You can find more information in the link below.
If you want to capture who created the issues, then they need to have a user id in JIRA (unless you are using the JIRA Service Desk add-on).
If you configure Confluence to use a service account in JIRA, that will work but then all integrations from Confluence to JIRA will use the same account. Sounds like that will work for you?
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