Minimal Jira access

My organization currently uses Confluence. Very few have JIRA access (mainly for administration purposes). We are looking for a new feature request submission tool, and JIRA is the obvious solution. However, we don't want to provide seats to every person. Is there a way to leverage Confluence for people to be able to ask or submit issues into JIRA and only have an administration team review in JIRA?

3 answers

1 accepted

2 votes
Accepted answer

One option you might want to consider is JIRA Service Desk. This is a JIRA add-on that provides Service Desk features on top of the current JIRA setup. It comes with 3 types of users:

  1. Collaborators: Regular JIRA users who will provide some support to the Service Desk team.
  2. Agents: These are users that can access and maintain the Service Desk section of JIRA. These users are also the only ones who would be interacting with your final customers.
  3. Customers: These are accounts for anyone who wants to create requests. They don't account for JIRA users and it is what would allow you to reduce the amount of users you want to have setup in JIRA.

JIRA Service Desk also provides a Customer Portal, with a very simple interface that provides customers with only the information they require.

You can find more information in the link below.

1 vote

If you want to capture who created the issues, then they need to have a user id in JIRA (unless you are using the JIRA Service Desk add-on).

If you configure Confluence to use a service account in JIRA, that will work but then all integrations from Confluence to JIRA will use the same account. Sounds like that will work for you?

Sounds like I need to check out the Service Desk add-on. Thanks!

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