Migration path from JIRA ondemand to JIRA download

Today we tried to import issue data from our JIRA ondemand to JIRA 5.1.1 installation. The data was created by the export function in JIRA ondemand, the handling was done as described in the JIRA documentation (https://confluence.atlassian.com/display/JIRA/Restoring+Data).

Unfortunately we get an error message after starting the xml import process: "This data appears to be from an older version of JIRA. Please upgrade the data and try again. The current version of JIRA is at build number '772', but the supplied backup file was for build number '801'."

Any idea what we can do?

Thanks & best regards,


3 answers

1 accepted

With this manual we could import our ondemand backup (v801) into the hosted version (v772). Now checking if everything is running smooth, but first look was pretty good...


Hi Han-Hermann,

We are currently tracking this as a bug here: https://jira.atlassian.com/browse/JRA-28999

In order to fix this for you, kindly raise a support ticket at https://support.atlassian.com for us to perform the cleanup for you. :)



0 votes
Thomas Schlegel Community Champion Aug 02, 2012

Hi Hans-Hermann,

a similar question was asked here: https://answers.atlassian.com/questions/67914/how-could-i-import-data-into-the-older-jira-version



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,970 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you