Migrating from cloud to self-hosted Jira/Confluence. Need DNS CNAME or redirect for cloud URLs


We are in the process of migrating from Jira and Confluence cloud to self-hosted. We can create CNAME and redirects on our LAN DNS for existing site links but we want to take care of external users on the public internet. Can atlassian create CNAME DNS records or redirect traffic from our old cloud service DNS name to our new on site DNS name?


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Hi Rob,

Unfortunately the Cloud team cannot create CNAME records for links from the Cloud to a server instance but as you've determined already you can do it the other way around.



Hi Branden,

How would you suggest we handle the URL change for users on the public internet? We don't necessarily need a CNAME record, any sort of redirect would do.



Hi Rob,

You can set up a redirect, either by HTML or if your domain provider allows some way to redirect without masking the URL. If you attempt to visit the site from any other URL it won't work, so do make sure that ultimately your *atlassian.net URL is displayed.

Let us know if you have any questions about this.

Kind Regards,

Hi Shannon,

I believe that what you're describing would only work for a reverse scenario. If a user on the public internet goes to backroads.atlassian.net and we want them to reach jira.backroads.com then the redirect would have to be on Atlassian's server or with Atlassian's DNS host. Am I missing something?



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