Migrating from cloud to self-hosted Jira/Confluence. Need DNS CNAME or redirect for cloud URLs

Hi,

We are in the process of migrating from Jira and Confluence cloud to self-hosted. We can create CNAME and redirects on our LAN DNS for existing site links but we want to take care of external users on the public internet. Can atlassian create CNAME DNS records or redirect traffic from our old cloud service DNS name to our new on site DNS name?

-Rob

1 answer

0 vote

Hi Rob,

Unfortunately the Cloud team cannot create CNAME records for links from the Cloud to a server instance but as you've determined already you can do it the other way around.

Cheers,

Branden

Hi Branden,

How would you suggest we handle the URL change for users on the public internet? We don't necessarily need a CNAME record, any sort of redirect would do.

Thanks

-Rob

Hi Rob,

You can set up a redirect, either by HTML or if your domain provider allows some way to redirect without masking the URL. If you attempt to visit the site from any other URL it won't work, so do make sure that ultimately your *atlassian.net URL is displayed.

Let us know if you have any questions about this.

Kind Regards,
Shannon

Hi Shannon,

I believe that what you're describing would only work for a reverse scenario. If a user on the public internet goes to backroads.atlassian.net and we want them to reach jira.backroads.com then the redirect would have to be on Atlassian's server or with Atlassian's DNS host. Am I missing something?

Thanks

-Rob

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

89 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you