Migrating from JIRA Cloud to JIRA Server - Attachements/logos missing with backup zip file

When I backup data from cloud jira (with attachment option selected), I don't find data folder with Attachments, Avatars and logos, which i needs to be imported to my standalone JIRA. Can you please help

3 answers

1 accepted

The problem is with native unzipping program on windows does not extract attachments from backup file. It works on Linux for my case.

Workaround : Use a different unzip application (eg. winrar, 7-Zip)

More info in : JRA-40232

1 vote


In case you are following the documentation below and marking the setting to export attachments I believe you'll have to open a support ticket to see what's happening since it was supposed to include the data folder in the backup.zip with all your attachments. 




Thanks L F, I have created a support ticket on this issue




Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,227 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you