Migrating from JIRA Cloud to JIRA Server - Attachements/logos missing with backup zip file

When I backup data from cloud jira (with attachment option selected), I don't find data folder with Attachments, Avatars and logos, which i needs to be imported to my standalone JIRA. Can you please help

3 answers

1 accepted

The problem is with native unzipping program on windows does not extract attachments from backup file. It works on Linux for my case.

Workaround : Use a different unzip application (eg. winrar, 7-Zip)

More info in : JRA-40232

1 vote


In case you are following the documentation below and marking the setting to export attachments I believe you'll have to open a support ticket to see what's happening since it was supposed to include the data folder in the backup.zip with all your attachments. 




Thanks L F, I have created a support ticket on this issue




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