Migrating Jira to New Server - License not working

Migrating Jira to new production server, Jira 5.1.5, can't log in because license is to old.

error message: The current license is too old to install this version of Jira (5.1.5) You cannot access Jira at present

I tried to install a temporary license, but it doesn't even recognize my username or password anymore.

please help!

2 answers

1 accepted

2 votes

After a migration, this usually appears when you have an external user directory and your new instance can't communicate with it.

To fix this, you need to use a local user to change the license. If you are not sure which user is the administrator in your internal userbase, forgot the password or even don't have one, you can follow this documentation:


Thanks, I finally got it to work.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot