Migrating Jira to New Server - License not working

Migrating Jira to new production server, Jira 5.1.5, can't log in because license is to old.

error message: The current license is too old to install this version of Jira (5.1.5) You cannot access Jira at present

I tried to install a temporary license, but it doesn't even recognize my username or password anymore.

please help!

2 answers

1 accepted

2 votes

After a migration, this usually appears when you have an external user directory and your new instance can't communicate with it.

To fix this, you need to use a local user to change the license. If you are not sure which user is the administrator in your internal userbase, forgot the password or even don't have one, you can follow this documentation:

https://confluence.atlassian.com/display/JIRA051/Retrieving+the+JIRA+Administrator

Thanks, I finally got it to work.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you