I recently performed a project import from one jira instance to another. During the project import, a lot of users were also migrated over to the new instance.
The problem I am facing is that the new users who were migrated can no longer login (LDAP authentication). However, the old users can login as normal (LDAP authentication).
Any ideas what may be going wrong?
PS: project import was done on 4.1.2 and the currently i am on 5.0.2. The issue got detected now (i.e. when we are on 5.0.2). Also some migrated users (LDAP authenticated) can login some cannot, so it is intermittent.
I think I have found the root cause of this. The source (on which users were migrated) Jira OSUser.xml was different from target(from which the users were migrated) Jira's OSUSEr.xml.
The source was then upgraded to 5.0.2.
And it is mentioned in the upgrade guides that if users are upgraded using a different OSUSer.xml then they will never be able to authenticate agaist an LDAP directory.
No....after project import (done on 4.1) the issue was not detected. It got detected now (when we are on 5.0.).
More surprisingly, not all migrated users are unable to login. Some can some cannot.
The issue only relates to internal employees who are LDAP authenticated.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs