We are considering upgrading from basic on site JIRA Server (no plugins), to OnDemand JIRA Agile + Confluence. We have 500 onsite JIRA licences - can we re-use these and just purchase what we need for the delta?
The two are not actually compatible - with your self installed license, you've purchased a perpetual license that is yours to keep. For the cloud-based solution, you're just paying a subscription fee. Additionally, we do not offer refunds on unused maintenance/support periods (outside of our 30-day refund policy outlined in the Purchasing FAQ), so there is nothing to transfer or apply to a Cloud subscription. In this situation you would be best to move to the cloud solution when your current maintenance is nearing completion.
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