We are considering upgrading from basic on site JIRA Server (no plugins), to OnDemand JIRA Agile + Confluence. We have 500 onsite JIRA licences - can we re-use these and just purchase what we need for the delta?
The two are not actually compatible - with your self installed license, you've purchased a perpetual license that is yours to keep. For the cloud-based solution, you're just paying a subscription fee. Additionally, we do not offer refunds on unused maintenance/support periods (outside of our 30-day refund policy outlined in the Purchasing FAQ), so there is nothing to transfer or apply to a Cloud subscription. In this situation you would be best to move to the cloud solution when your current maintenance is nearing completion.
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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