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Migrate customer to Atlassian account



I tried all the steps mentioned here and gave Jira service desk application access. 

Now the customer is added as a Jira. He is able to see all the projects in our Jira site and he is able to see JSD queues, etc, able to edit issues in the JSD project like an agent.

But in my case, I don't want to give the customer edit the access in JSD issues. I just wanted to give permission to view the JSD queues.

So I want the solution that customers should not browse all the projects and edit issues in it.

Please let me know is there any way to achieve this.

Or else, please suggest me is there any plugin to show JSD queues to the customer in the customer portal.



2 answers

0 votes
Jack Brickey Community Leader Dec 19, 2019


just for the record and for future onlookers to this post...

giving a customer access to Jira is almost always a bad idea

Hi Swetha,

By configuring the issue security  levels, one can achieve this.

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