Migrate JIRA users to GoogleApps

Hi there,

We want to integrate our JIRA OnDemand instance with GoogleApps. The SSO itself works fine - i'm able to login with my googleapps account. How should one migrate existing accounts with all associated tasks to googleapps accounts?

3 answers


The external user will be converted into a GoogleApps user if it's username matches during the Google login, so:

1. Create a user in your GoogleApps domain named: developer@<your-google-apps-domain>

2. Login into OnDemand using the Google Login option using the "developer" Google credentials.

3. If the email in OnDemand doesn't match you will be asked to provide the user password in OnDemand so we can ensure you are the legitimate owner of that user in OnDemand.

This should change the user type to be GoogleApps.

I do not recommend using a shared account amongst several individuals as it defeats the purpose of security of your information and tracebility.

I searched the docs, but didn't found any solution. I'll try to rephrase:

i have the existing user "developer", user type: external user. Can i change its user type to google user?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot