Merging from JIRA Cloud to JIRA Standalone and Users question


I have the same users in my cloud instance as I do in my JIRA standalone instance. The only difference is that their usernames are different. Should I change the usernames in the Cloud instance before I try and merge the data? 

I have read the following about preparing the target JIRA Server instance:–and I wonder what impact having different usernames would cause?



  1. Setting up users and groups
    1. The following types of users are considered mandatory for a project to be imported:
      1. Reporter, assignee, component lead or project lead--make sure all users are included

1 answer

Hi Kathy. If you do not have a user in the target instance, JIRA will try to create the new user, if the creation process fail, JIRA will abort the import process.

If possible, I would recommend to you to modify the usernames in the cloud instance to match the username each user has in the server instance or you may end with the same person with two usernames in JIRA.


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