Merging from JIRA Cloud to JIRA Standalone and Users question


I have the same users in my cloud instance as I do in my JIRA standalone instance. The only difference is that their usernames are different. Should I change the usernames in the Cloud instance before I try and merge the data? 

I have read the following about preparing the target JIRA Server instance:–and I wonder what impact having different usernames would cause?



  1. Setting up users and groups
    1. The following types of users are considered mandatory for a project to be imported:
      1. Reporter, assignee, component lead or project lead--make sure all users are included

1 answer

Hi Kathy. If you do not have a user in the target instance, JIRA will try to create the new user, if the creation process fail, JIRA will abort the import process.

If possible, I would recommend to you to modify the usernames in the cloud instance to match the username each user has in the server instance or you may end with the same person with two usernames in JIRA.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,781 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot