Merge two independent JIRA and Confluence internal user directories

When we set up Confluence and JIRA many years ago, we did so independently. We also asked users to register on both.

So now we have two independent JIRA and Confluence internal user directories.

We want to migrate to Atlassian OnDemand.

As part of this, we'll need to merge these two user directories and and import our users.

Some users have the same username, some not.

Do you know how?

Atlassian support hasn't given me a particularly clear answer (and I am not sure they understand what I am trying to do or why).

1 answer

1 accepted

0 vote

First step would be to rename the users in one of the application to match the other one. Once you do that, you can migrate the apps, first JIRA and then Confluence, to onDemand.

No need of merging to be done before the migration I guess because in onDemand, you can set Confluence to use the JIRA user directory. As long as the users and groups matches, everything should work fine.

Yup, rename the users.

Thank you for the answer. By rename, do you mean rename the user accounts to match each other?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

809 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you