Mentions not working correctly.

[Deleted user]

Hi, mentions are not working correctly, however shares is. Could you help advise what could be causing this?

[Hadara Alook]

hi, I have the same problem in confluence. Mentions wont work unless I follow that person. wont work = the @ doesnt open a directory of contacts. I tried by typing directly on the page or by inserting mention via the plus sign.

[Theinvisibleman]

Hi,

Could you elaborate more on what you meant by 'not working correctly'? Are you able to use the mentions at all? Or does it come out weird?

Cheers,

Joe

[Deleted user]

Mentions usually only work when the page has just been loaded or refreshed. When I type @jeff (myself as a example), it would pop up with the name, but if I backspace and type @jeff again, it will not pop up my name as a selectable option.

[vkharisma]

Hi,

You might want tot try the KB article below:

https://confluence.atlassian.com/display/JIRAKB/Mentions+are+Not+Working+in+JIRA

Hope this helps.

Cheers,