Mentions not working correctly.

Hi, mentions are not working correctly, however shares is. Could you help advise what could be causing this?

3 answers

0 vote


You might want tot try the KB article below:

Hope this helps.


0 vote
Joe Wai Tye Atlassian Team Feb 24, 2013


Could you elaborate more on what you meant by 'not working correctly'? Are you able to use the mentions at all? Or does it come out weird?



Mentions usually only work when the page has just been loaded or refreshed. When I type @jeff (myself as a example), it would pop up with the name, but if I backspace and type @jeff again, it will not pop up my name as a selectable option.

hi, I have the same problem in confluence. Mentions wont work unless I follow that person. wont work = the @ doesnt open a directory of contacts. I tried by typing directly on the page or by inserting mention via the plus sign.

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