Mentions not working correctly.

Hi, mentions are not working correctly, however shares is. Could you help advise what could be causing this?

3 answers

0 votes


You might want tot try the KB article below:

Hope this helps.


0 votes
Joe Wai Tye Atlassian Team Feb 24, 2013


Could you elaborate more on what you meant by 'not working correctly'? Are you able to use the mentions at all? Or does it come out weird?



Mentions usually only work when the page has just been loaded or refreshed. When I type @jeff (myself as a example), it would pop up with the name, but if I backspace and type @jeff again, it will not pop up my name as a selectable option.

hi, I have the same problem in confluence. Mentions wont work unless I follow that person. wont work = the @ doesnt open a directory of contacts. I tried by typing directly on the page or by inserting mention via the plus sign.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

61 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you