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Mentioning jira_users in the portal view/channel of Jira Service Desk?

Hello, Is it possible to mention jira_users directly in the the portal view/channel of Jira Service Desk? 


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BryanT Community Leader May 13, 2019

Hi @Emilia Mas - As far as I am aware group mentions, @jira-users for example, are not supported at this time from my understanding. 

Many thanks, @BryanT !!

Do you know if there is any way to allow common users (no license) to interact via mentions through the Customer Portal. 


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