Mentioning a user in the description during issue creation does not trigger an email

The users in my system often use User Mentions (@) in the description of the issue.

  • The mentioned users have Browse permissions
  • the emails are configured properly (users get other notifications)
  • the Mail Queue is empty
  • None of the mentioned users are added as watchers, nor are the issues assigned to them

The User Mentions trigger a notification email when I edit the Description on an already-created issue.

However, when the users are mentioned in the description during the creation of the issue, the User Mention email is not sent out. 

Any idea why it doesn't work as intended or how I could address this?




2 answers

1 accepted

This widget could not be displayed.

Hi, Damian.

This sounds like this bug.

You can vote for it and add yourself as a watcher.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

No problem, Damian.

Thank You Damian and Jamie.

This widget could not be displayed.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

121 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you