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Mapping user field values from Jira Server to Cloud (Migration)

Jimmy_Seddon Community Leader Aug 15, 2019

Hello Everyone,

I'm in the middle of testing a Jira Server to Cloud migration and I've stumbled across something I don't know how to solve so I thought I'd ask you fine folks.

I have taken an xml export of our Jira Server data and imported it to the Cloud instance.  I have also setup a trial of Atlassian Access (as we planned to use both Access and Jira Cloud from day one of being in the cloud).

The issue I have is that user names in our server instance are "jseddon" and it looks as though cloud is expecting me to use "".  I'm ok with this, except I now have a ton of "invalid" usernames assigned to issues that my users will not enjoy.

Has anyone run into this type of situation before?  Did I miss an order of operations thing when I was configuring things?

Any help would be much appreciated!



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Jimmy_Seddon Community Leader Aug 15, 2019

Ok, I thought about this a little more.  I'm going to propose a solution to this issue and I will try this out on our test on-prem server.  If I were to update all of the usernames in our on-prem instance to be email addresses instead of first initial & last name (i.e. jseddon vs will that get the end result I want where all user field values will correctly map to the users I want when we get to cloud?

I'll try this out and if no one has confirmed before I finish, I'll post my results for anyone looking to do this same thing in the future!


Jimmy_Seddon Community Leader Aug 19, 2019

I can confirm using another test Cloud community and a fresh import after changing the username of a test user that this will bring in the value the way that I want it to appear.

Were you using internal directory or local Active Directory/LDAP?

I'm trying to get this working as well going from AD to cloud with Atlassian Access and am not getting issues to map. I've also tested changing server to use the UPN which will match the cloud email and still no luck.

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