Mapping Unique Screens to Each Required Issue Type (in the same Project)

[DanielH]

Hoping someone can help - this has been driving me crazy trying to sort this issue out!

I am trying to achieve the following:

• New project which has 5 different Issue Types
• Each Issue Type requires the display of a different screen when Creating, Editing, Viewing the issue

The problem I am having however is that I can only get the (default) Issue Type to display the corect screen when creating a new Issue. Selecting any of the other 4 Issue Types results in the Create Issue screen just displaying the "Summary" field (and none of the other fields that have been defined to display for this screen).

What I have done so far:

• Created a new project
• Created the 5 x required screens for each Issue Type; associated each screen to it's corresponding Screen Schemes (E.g. Screen A was associated to Screen Scheme A)
• Created 1 x Issue Type Screen Scheme and associated it to the project
• Created the 5 x required Issue Types
• Created 5 x Screen Schemes (one for each Issue Type); associated each of these to the newly created Issue Type Screen Scheme
• Created the desired Workflow for the Project

[Nic Brough -Adaptavist- · Accepted solution]

It actually sounds like the screen schemes are probably right, and it's the fields that are failing.

You say you are only getting "summary" on all the screens - I would guess that all the missing fields are custom fields? I suspect that you need to check two other places:

1. The field configuration scheme - you can hide fields from issues on that. The default for a new field is to show them, but it's worth checking

2. The fields have the right context - when you create/edit them, it asks which projects and issue types you want to show them for - make sure every custom field shows for the project and issue type

(3. you also should check that the fields are on the right screens, but I think you've probably done that?)

[DanielH]

Hi Nic,

Excellent - thanks for the suggestions - and I have just fixed the issue. It was the Custom Fields in the end - not being assigned to "Any Issue Type" was causing the screens not to display.

Really appreciate the help!

Dan

[DanielH]

Forgot to add - running enterprise install of Jira (V5.0.6)