Many users are not able to log-in to Jira and they did not change anything

On Monday, May 8, at least 5 users were suddenly unable to use Jira software.  The users had not changed anything.  The next day we have three more users with the same issue.  They are visible under Site Administration so nothing has changed there.  Was able to resolve one user by logging in as him on a different computer, but that did not work for everyone else.  Entered a support ticket through Atlassian yesterday morning but have yet to hear anything.  Need to get the users access back for Jira so they can do their work!

1 answer

0 votes

Hi Jason,

I suppose you are on the Atlassian Cloud? Atlassian is gradually rolling out the Atlassian Account on several instances, they should try and login on id.atlassian.com.

If that doesn't work they can try and use the Password Reset flow and if that doesn't work register a new account using the email shown in the Site Administration section of your JIRA instance.

Let us know if this helps.

Best,

Maarten

Thanks.  That is not working for us, unfortunately.  If they register with a new account, won't that mean that any issue that are currently tied into will not be accessible by them?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,936 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot