On Monday, May 8, at least 5 users were suddenly unable to use Jira software. The users had not changed anything. The next day we have three more users with the same issue. They are visible under Site Administration so nothing has changed there. Was able to resolve one user by logging in as him on a different computer, but that did not work for everyone else. Entered a support ticket through Atlassian yesterday morning but have yet to hear anything. Need to get the users access back for Jira so they can do their work!
If that doesn't work they can try and use the Password Reset flow and if that doesn't work register a new account using the email shown in the Site Administration section of your JIRA instance.
Let us know if this helps.
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