Many users are not able to log-in to Jira and they did not change anything

On Monday, May 8, at least 5 users were suddenly unable to use Jira software.  The users had not changed anything.  The next day we have three more users with the same issue.  They are visible under Site Administration so nothing has changed there.  Was able to resolve one user by logging in as him on a different computer, but that did not work for everyone else.  Entered a support ticket through Atlassian yesterday morning but have yet to hear anything.  Need to get the users access back for Jira so they can do their work!

1 answer

Hi Jason,

I suppose you are on the Atlassian Cloud? Atlassian is gradually rolling out the Atlassian Account on several instances, they should try and login on

If that doesn't work they can try and use the Password Reset flow and if that doesn't work register a new account using the email shown in the Site Administration section of your JIRA instance.

Let us know if this helps.



Thanks.  That is not working for us, unfortunately.  If they register with a new account, won't that mean that any issue that are currently tied into will not be accessible by them?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

82 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you