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Manual ZIP Jira software install can't start Jira

Hello, i'm new to Jira and i'm a just graduated student.

That said for a bootcamp job interview i got asked to install Jira and set it up and do plenty of other stuff, but starting by installing from the. zip file (this is a must).

After playing around a lot and reading documentation i managed to connect Jira to Postgres11.

Now here's the tricky part, when starting plugins i get this error message:

System plugins failed to start: We haven't been able to start all the required system plugins We couldn't start the following plugins: Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin) Atlassian OAuth Consumer Plugin (com.atlassian.oauth.consumer) Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin) Atlassian Jira - Plugins - OAuth Service Provider SPI (com.atlassian.jira.oauth.serviceprovider) Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin) Applinks - Plugin - Core (com.atlassian.applinks.applinks-plugin) Atlassian OAuth Service Provider Plugin (com.atlassian.oauth.serviceprovider) jira-webresources-plugin (jira.webresources) Embedded Gadgets Plugin (com.atlassian.gadgets.embedded) Gadget Directory Plugin ( Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets) Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin) Atlassian JIRA - Plugins - File viewer plugin (com.atlassian.jira.jira-fileviewer-plugin) Atlassian Pretty URLs Plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin) Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin) Atlassian OAuth Admin Plugin (com.atlassian.oauth.admin) Atlassian REST - Module Types ( Atlassian Jira - Plugins - REST Plugin ( Opensocial Plugin (com.atlassian.gadgets.opensocial) atlassian-servlet-plugin (com.atlassian.web.atlassian-servlet-plugin) Atlassian Jira - Plugins - Look And Feel Logo Upload Plugin (com.atlassian.jira.lookandfeel) Gadget Spec Publisher Plugin (com.atlassian.gadgets.publisher) Atlassian Jira - Plugins - OAuth Consumer SPI (com.atlassian.jira.oauth.consumer) Atlassian Front-End Runtime Plugin (com.atlassian.frontend.atlassian-frontend-runtime-plugin) Atlassian Jira - Plugins - SAL Plugin (com.atlassian.sal.jira) Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard) Static Assets (CDN) Plugin (com.atlassian.plugins.static-assets-url).

I have gone through the Troubleshooter and did all possible steps:

Memory Allocation -----------> according to the start jira it has commited a total of 558MB out of a 3500MB max so this isn't the case
Anti-virus -------------> I have none and firewall is disabled
Corrupted plugin caches ---------------> I deleted manually the folders did not work
Incompatible JAVA version ----------------> I'm being asked to use a Java version 11 or Superior
Plugins are disabled in the database ----------------> I checked and isn't the case
Plugins require more time to startup ----------------> according to cmd Startup is complete and Jira is ready to use.
JIRA is Locked ----------------> Not the case
Slow performance to load plugins from the Disk ---------------> NMMot the case
A customized incorrect OGSI boot delegation value is set --------------------> i don't have a customized ogsi boot


I'm clueless as what to do now, since all help i find online they take into account that i have already a working Jira server.

One thing to note, is that regardless of the plugins failing i do get the message saying

"Startup is complete, Jira server is ready to use."

Thanks a lot in advance for the help, hope you can give me a hand on this.

1 answer

0 votes
Sagar Mahajan Community Leader Dec 28, 2021

Hi @Vicente Zurita Looking at the logs plugins are not getting started in the specified time and as a result of this Jira is not getting started

Please try to start the Jira in safe mode (plugins will be disabled ) as mentioned in the below documents

Check the workaround section to increase the plugin timeout time

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