Managing users at dismissal of the worker


We are using your JIRA product, ONDEMAND version. Now our license count limits us to 25 users. Meanwhile some our employees left the service and at the same time some new were hired. The whole staff still includes 20 employees, but we cannot create new users since deleting the old ones will lead to the loss of the information about their work process, and the adding of the new users is limited by the acting license count. Does your product provides the possibility to block the users, that will not cause the data loss and still these users won’t be taking into account by the license as they won’t be entering the program?

5 answers

1 accepted

0 votes
Accepted answer

Flag the users as inactive, and remove them from all roles and groups. No data loss, they should be locked out (unless you've enabled any "anonymous" access), and they won't take up any licence seats any more.

I'd recommend changing their email address to a "null" one and changing their display name to include something like "inactive" as well.

Hi, this is a community forum, users and developers, sometimes Atlassian, but its not primary. For support like this you're better off logging a support ticket at

We'll try this too then. Thanks for all the help guys/

We are having exactly the same issue with our Jira on Demand. Wouldn't mind if we could change the details of the old user to a new person. i.e. change their name, contact details etc.

Thanks for the help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

875 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you