Managing Add-ons on new Jira instance

Hello ,

I have created new Jira envirojment for evaluation purposes . I am trying to use UPM for plug-in updates and getting the following error messages, for example :

Problem accessing add-on file at

I have no problem to access this page out of jira . The similar error messages for other plug-ins .

Please , help to solve this issue .

Thank you ,

Stella Sokolovsky

2 answers

0 votes

Maybe you have some firewall blocking the connectivity? And you are using some proxy settings?

check out

Thank you , I have reviewed this article before , but i don't have proxy settings . I don't have any problem to get to the site by wget command for example .

Welcome aboard Stella

Maybe i didnt get you right, but you should have UPM installed in Jira out of the box.

Administration -> Plugins -> Manage Addons

yes Alexej, I have UPM installed. As I have mentioned I am getting the same error message for any plugin i would like tp add/update.

strange. could you let us see the logs?

you can find them in target/jira/home/log/atlassian-jira.log

Hello Alexej ,

Sorry for the late response , we have holidays .

Attached atlassian-jira.log file (atlassian-jira.log)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,234 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you